Refund policy

Refund & Return Policy

Change‑of‑Mind Returns
If you decide you no longer want your item, you are welcome to return it within 30 days from the purchase date. For change‑of‑mind returns:

• Return postage is the customer’s responsibility.
• Items must be returned unused and in the same condition they were received.
• Refunds are issued once the item has been received and checked. 
• Proof of postage is required.

Faulty or Damaged Items
If something arrives faulty, damaged, or incomplete, please contact us within 48 hours of delivery with a clear photo showing the issue. Once received, the situation will be assessed fairly and proportionately. Depending on the nature of the fault, one of the following will be offered:

• Partial refund
• Replacement item
• Full refund upon return of the full contents
  If a fault is confirmed, return postage will be covered.

How to Request a Return
To protect privacy, the return address is not listed publicly. Please contact me directly to request return details. You will receive the correct return address and any instructions needed.
Conditions for Refunds:

• Items are returned in the same condition they were received (unless faulty).
• The return has been authorised before posting.
• Items have not been opened, used, inflated, assembled, or altered.
• Packaging is intact and suitable for resale.

Refunds are processed within 3–5 working days of receiving the returned items.

Delivery Issues
Once an order is marked as delivered by the courier, responsibility transfers to the customer unless there is clear evidence of a delivery error. Customers should check safe places and with neighbours before reporting a missing parcel.

Packaging Evidence
Please keep all packaging until any issue is resolved, as couriers may require photos of both the item and the packaging.
Refunds can only be issued when: