Terms of service

Terms of Service

1. Overview

By placing an order, the customer agrees to these Terms of Service. These terms outline how orders are processed, what customers can expect, and the responsibilities of both parties.

2. Orders

Orders are processed in the order they are received.
Customers are responsible for providing accurate delivery information.
If incorrect details are provided and the parcel is delivered to the wrong address, responsibility lies with the customer.

3. Payment

Payment must be completed at checkout.
Prices are listed in GBP and may change without notice.
Orders are not confirmed until payment has been successfully processed.

4. Shipping

Delivery times are estimates provided by the courier and may vary.
Once an order is marked as delivered by the courier, responsibility transfers to the customer unless there is clear evidence of a delivery error.
Customers should check safe places and with neighbours before reporting a missing parcel.

5. Returns & Refunds

Returns and refunds follow the Refund & Return Policy, which forms part of these Terms.
Key points include:

Change‑of‑mind returns are allowed; return postage is the customer’s responsibility.
Items must be returned unused and in their original condition.
Faulty items will be assessed fairly with photo evidence, and a proportionate resolution will be offered.
Customers must contact the seller for the return address before sending anything back.

6. Cancellations

Orders can be cancelled before dispatch.
Once dispatched, the order must be returned following the standard return process.

7. Use of Products

Products should be used as intended and with reasonable care.
The seller is not responsible for damage caused by misuse, incorrect assembly, or modifications made by the customer.

8. Liability

The seller is not liable for delays caused by couriers, weather, strikes, or other external factors.
The seller is not responsible for any indirect or consequential loss (e.g., missed events, additional costs).
Liability is limited to the value of the order.

9. Privacy

Customer information is used only for processing orders and communicating about purchases.
Personal details, including the return address, are not shared publicly.
Customers must contact the seller directly to obtain return details to protect privacy.