Shipping policy
Shipping Policy (UK Only)
Processing Times
Orders are prepared and dispatched within 1–3 working days.
During busy periods, processing times may be slightly longer, but customers will be informed if any unexpected delay occurs.
Delivery Timeframes
All orders are shipped within the United Kingdom.
Delivery times depend on the courier used and are estimates only. Once dispatched, parcels typically arrive within the timeframe shown at checkout, but delays can occur due to weather, seasonal demand, strikes, or courier backlogs.
Delivery Responsibility
Once a parcel is marked as delivered by the courier, responsibility transfers to the customer.
If a parcel appears missing, customers should:
- Check safe places
- Check with neighbours
- Allow 24 hours in case of delayed scanning
If the courier confirms a delivery error, the situation will be reviewed and resolved fairly and swiftly.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate delivery information.
If an incorrect or incomplete address is provided and the parcel is delivered elsewhere or returned to sender, any additional postage costs will be the customer’s responsibility.
Damaged or Faulty Items
If an item arrives damaged or faulty, customers must contact the seller within 48 hours of delivery with a clear photo showing the issue.
A fair and proportionate resolution will be offered in line with the Refund & Return Policy.
Lost Parcels
If a parcel is lost in transit (not marked as delivered), a claim will be raised with the courier.
Depending on the outcome, a replacement or refund will be issued.
Return Shipping
For change‑of‑mind returns, return postage is the customer’s responsibility.
For confirmed faults, return postage will be covered by the seller.
Customers must contact the seller directly for the return address to protect privacy.